October 28, 2006
If I'm Documenting IT Processes Am I Designing A Service Catalog?
Does an IT Service Catalog equate to a process framework for IT that can be used to organize the processes of an IT organization? In reading The Boris Files - Secrets of Successful CIOs: Best Practices for Service Catalog Design, it seems like it is, but I'm in dire need of some confirmation of this, so I can bring it to IT folks that are beginning to document their business processes and need a structure for doing this.
Here's an interesting graphic from the article that shows what I think are different branches of the IT Services tree (although the reverse-stairstep nature suggests a hierarchy itself).
I'm helping to organize a process framework for my business, to enable us to all speak a common language, take advantage of standard benchmarking data, and just be organized. One framework that I'm looking at using (mostly because I haven't found another one as complete) is the APQC Process Classification Framework. The PCF has a branch called 7.0 Manage Information Technology and Knowledge.
But there is lots of talk in our IT organization about aligning along IT Services and ITIL. Some groups in IT are starting to document their processes, which I believe equate to ITIL Services .
The big question for me is should we swap out the APQC PCF 7.0 section for something that is more ITIL standard, like this concept of an IT Service Catalog? Is there a hierarchy or outline for IT Services based on ITIL that presents itself more like the APQC PCF outline?
Posted by outlawv at October 28, 2006 06:56 AM