The Growing Importance of ITSM:
"...it will allow you to put in place repeatable processes that are based on twenty-plus years of industry best practices therefore relieving you of the burden of having to figure everything out for the first time, every time."
This sounds gloriously like the case I'm trying to make for documenting business architecture, including business processes. To implement this, I need to get my hands on what a standard IT Services Catalog contains and begin to use it to structure the IT process documentation.
My research to date seems like that's easier said that done. Is all this work done just by consultants who don't share their work? Or am I missing some great open resources on IT Service Catalogs?
Posted by outlawv at October 28, 2006 07:12 AM