IT Service Catalog - The Central Component Of IT Governance:
"Many IT organizations on the leading edge of IT best practices are currently leveraging these tools to implement Service Catalog-centric IT Governance frameworks. They are defining the services being delivered, implementing systems to manage the delivery of these services, developing metrics and KPIs to measure the quality and cost of delivering these services, and using this information to improve their delivery processes."
OK, I'm sold already! Where can I find the framework for a best-practice IT Services Catalog?!